Collections Agent

Company: Alert 360
Location: Tulsa
Posted on: April 30, 2024

Job Description:

Job DetailsJob Location A360 Corporate - Tulsa, OKPosition Type Full Time - Description COLLECTIONS AGENT

Resolve billing questions a reach out to customers whose accounts are delinquent. Provide customer service with civility, confidentiality, and professionalism while ensuring the security and safety of our customer.

DUTIES, RESPONSIBILITIES & REQUIREMENTS

* Demonstrate verbal communication skills and have the ability to remain calm while responding to individual customer needs.

* Handle business dealings involving customer accounts, issues, and payments.

* Make payment reminder phone calls.

* Bring delinquent accounts current by obtaining ACH and ACC payments via phone.

* Analyze account payment information and make recommendations.

* Must have the ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills. Minimum 30 wpm.

* Stay current and follow company policies and procedures, and understand HR policies as described in the Employee Handbook.

* Perform quality work within deadlines and with minimal supervision.

* Interact professionally with other employees, customers, and suppliers.

* Assist with all other tasks as needed or assigned.

* Follow all safety requirements and maintain a safe working environment at all times
Qualifications * Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

* Ability to pass alarm monitoring certification.

* Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.

* Ability to diffuse challenging customer interactions.

* Demonstrate organization and workflow coordination skills.

* Understands and accepts team concept.

* High school graduate or equivalent.



The duties, activities, and responsibilities described are not all-inclusive of potential requirements for all assignments covered under this job description.

Keywords: Alert 360, Midwest City , Collections Agent, Sales , Tulsa, Oklahoma