IT Support Technician
Company: Apidel Technologies
Location: Bartlesville
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Description: This position is
Contract to Hire and Only Open to Bartlesville, Oklahoma, Not Open
to Remote Position is onsite Please Ensure City/State of
Candidate's Residence Is Listed on Resume Primary Purpose: To
provide IT systems support to end users on a variety of moderate to
complex computer system issues for internal and external customers;
to respond to email and technical support requests; and to
document, track and monitor issues ensuring a timely resolution.
Essential Functions and Responsibilities: Provides moderate to
complex support to colleagues regarding internal proprietary
systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are
reported via email. Provides moderate to complex troubleshooting
and software development issues as needed. Communicates high
visibility issues to immediate supervisor. Escalates calls to the
appropriate departments as needed. Maintains intimate knowledge of
claim systems, adjuster job functions and company workflow and
processes as needed to solve support related issues. Additional
Functions and Responsibilities: Performs other duties as assigned.
Supports the organization's quality program(s). Qualifications:
Education & Licensing Bachelor's degree from an accredited college
or university preferred. Experience: Five (5) years of Help Desk or
technical support service experience or equivalent combination of
education and experience required to include 2 years of experience
with propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
Skills & Knowledge: Excellent customer service skills Proven
understanding and knowledge of quality Good knowledge of service
center processes and procedures PC literate, including Microsoft
Office products Analytical and interpretive skills Strong
organizational skills Excellent interpersonal skills Good judgment
and discretion skills Ability to manage multiple projects and set
priorities Ability to work in a team environment Ability to meet or
exceed Performance Competencies Ability to complete required number
of monthly quality monitors Work Environment: When applicable and
appropriate, consideration will be given to reasonable
accommodations. Mental: Clear and conceptual thinking ability;
excellent judgment, troubleshooting, problem solving, analysis, and
discretion; ability to handle work-related stress; ability to
handle multiple priorities simultaneously; and ability to meet
deadlines Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking the statements
contained in this document are intended to describe the general
nature and level of work being performed by a colleague assigned to
this description. They are not intended to constitute a
comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of
the position at any time. Note: Credit check is mandatory.
Keywords: Apidel Technologies, Midwest City , IT Support Technician, IT / Software / Systems , Bartlesville, Oklahoma
